SHIPPING POLICY

All shipments are being shipped from our main store at location: No.307, Jalan Ong Kim Wee, 75300 Melaka, to both West Malaysia and East Malaysia.
Shipping service is provided by City-Link Express.
We do not offer cash on delivery and we do not deliver to P.O boxes. Orders will be processed and shipped once payment being made.
INTERNATIONAL: We do not ship products to any other destination out of Malaysia.

SHIPMENT COST:

  • To area within West Malaysia RM 15.00
  • To area within East Malaysia RM 80.00

We offer standard shipping for all orders made in our store.
We use flat-rate shipping of RM 15.00 for orders ship to West Malaysia and RM 80.00 for orders ship to East Malaysia, you will never be charged more than the amount stated on your order confirmation.

SHIPPING TIME:

WITHIN 3 TO 5 BUSINESS DAYS
Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
For in-stock products, your order should be processed and shipped within 3 to 5 business days after order verification and credit approval. Please allow more days for deliveries to remote areas including Sabah and Sarawak.
Delivery days are excluding Malaysian National & state holidays.
For products need to call for availability status, it might require longer period to order, please contact us at 06-2841996 or email online@ncs.com.my to confirm the exact shipping time before you make any purchase on these items.
*Please allow additional processing days during festive season. We apologise for any inconvenience caused and thank you for your kind understanding and patience.

TRACK YOUR ORDER

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking number along with your order information.
City-Link tracking information will be provided for items shipped. Note that a shipping company may not have the ability to track a shipment for up to 48 business hours after your initial order is placed.

TRACKING & ORDER STATUS
You can access to the order status via the Shipment Confirmation email.
Sign in through the My Account section and select Order Status/Tracking. You may view information about your most recent orders (including tracking information) as well as past orders.
If you have questions about your order, please contact us at 06-2841996 or email online@ncs.com.my.

ITEM AVAILABILITY
For in-stock items, your order should ship within 3 to 5 business days after order verification and credit approval.
For products require special order, please contact us at 06-2841996 or email online@ncs.com.my for the stock availability before you can make a purchase on these items.
We do everything we can to fill your order completely. However, there are rare instances when something that was ordered may no longer be available. If this happens, we shall let you know via email. The unavailable item shall be removed from your order, and you won’t be charged.